Great emphasis is placed on consultation and contributions from the young people and they are encouraged to be involved in decision-making. They are valued and their opinions are listened to and respected. The young people will, whenever possible, be part of the recruitment and interview process for prospective employees.
All young people have 1:1 keyworker sessions, where time is spent building a trusting relationship where any issues, wishes or fears the young person may have can be shared. In addition a weekly house meeting is held to provide a forum for ideas, issues, suggestions and celebrations that the young people want to share.
Independent advocacy is accessed through Barnardos and Voice services.